Privacy Policy

Introduction

Welcome to https://lafayette-adjustment-disorder-therapy.denvermentalhealthcare.com (hereinafter referred to as “Lafayette Adjustment Disorder Therapy,” “we,” or “our”). We are dedicated to maintaining the privacy and security of your personal information. This comprehensive Privacy Policy explains our practices regarding the collection, use, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://lafayette-adjustment-disorder-therapy.denvermentalhealthcare.com.
Any mobile or desktop applications developed by us, as well as their associated services.
All online forms, surveys, and other digital interactions through which you provide personal details.
Communication channels, including emails, newsletters, phone calls, and text messages (SMS) sent by our organization.

Please note that this policy does not extend to external links or third-party applications accessed from our platform. Each of these third-party services has its own privacy policies governing data collection and usage, and we encourage you to review them.

Processing Activities

This Privacy Policy outlines the following activities related to your interactions with us:

Account Creation and Management: When you sign up as an authorized user or create an account on our platform, we collect essential information such as your name, contact details, and login credentials.
Payment Transactions: If you make purchases or payments through our services, we process financial data required to complete the transaction securely. This includes cardholder information, billing addresses, and payment history.
Service Usage: We track user behavior and interactions on our platform to enhance user experience, personalize content, and improve our services.
Communication: Any time you choose to communicate with us via email, phone, or SMS, we retain records of those communications for customer service purposes and to improve our response mechanisms.
Feedback and Reviews: We appreciate your feedback and reviews, which may include personal details when left voluntarily.
Social Media Integration: If you connect our services to your social media accounts, we may access and collect data from these platforms (subject to their respective privacy policies).
Product Interactions: Information about the products or services you browse, purchase, or use through our platform is also collected for analytics and improvement purposes.

Personal Data Collection

Personal Data refers to any information that can directly or indirectly identify an individual. We collect several categories of personal data, including but not limited to:

Account Information: This includes your full name, user ID, email address, and password hash (for security).
Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are processed for secure transactions.
Financial Records: We may retain records of financial transactions for accounting and legal purposes, but these are encrypted and stored securely.
Purchase History: Details about the products or services you buy from us, including quantities, prices, and delivery information.
Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network data, and location services (when enabled) to provide personalized content and improve service performance.
Location Data: This is collected with your consent for targeted advertising or relevant service recommendations.
Feedback and Reviews Content: Your written comments, ratings, and suggestions contribute to our product improvements.
Social Media Information: We may access your public profile information (name, location, etc.) when you connect our services to social media accounts.
Product Interest Data: The products or content you view, search for, or interact with on our platform.

We collect this data through various means, such as user input forms, online interactions, cookies, and third-party data providers, all while adhering to strict data protection standards.

Cookies

Cookies are small text files stored on your browser by websites you visit. We use cookies for several essential purposes:

Strictly Necessary: These cookies enable basic functions like login, navigation, and page rendering. Without them, using our website would be impossible.
Preference Cookies: Used to remember user preferences, such as language or content settings, to provide a personalized experience.
Analytics Cookies: These tools help us understand how users interact with our website, providing insights for improvement and customization.

Users can manage non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

The duration we retain personal data depends on the purpose of collection and legal requirements:

Account Data: We keep account information as long as your account is active or until you request its deletion.
Transaction Records: Financial and purchase data are retained for accounting purposes, typically 7 years, in compliance with tax regulations.
Communication Logs: Email and call records may be stored for up to 18 months for customer service and training purposes.
Analytics Data: Aggregated analytics data is usually kept indefinitely for improving our services, but individual user data is anonymized before retention.
Legal Obligations: We may be required by law or regulatory bodies to retain certain data for a specified period.

Once the purpose for retaining personal data has been fulfilled, we delete or anonymize it to ensure its secure removal from our systems and those of our service providers.

Security Measures

We have implemented robust security measures to protect your personal data:

Encryption: All communication between your device and our servers is encrypted using SSL/TLS protocols.
Secure Third-Party Processing: We engage trusted third-party service providers for certain processing tasks, ensuring they adhere to strict privacy and security standards.
Access Controls: Our systems have access controls in place to restrict unauthorized personnel from accessing sensitive data.
Regular Audits: We conduct regular security audits and penetration testing to identify and mitigate potential vulnerabilities.

Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately using the details provided below.

Your Rights

Depending on your location, you have several rights concerning your personal data:

Access: The right to request access to and receive a copy of the personal data we hold about you.
Rectification: The right to request corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): The right to request deletion of your personal data under certain circumstances.
Restriction: You can limit the use of your data for specific purposes.
Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
Objection: Oppose processing for legitimate interests or direct marketing purposes.
Non-Discrimination: You have the right not to be discriminated against for refusing certain uses of your personal data.

To exercise these rights, please contact our privacy team at your earliest convenience using the contact details provided in this policy. We will respond to your request within the legally required timeframe.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically for updates.

Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your personal data:

Email: contact@lafayette-adjustment-disorder-therapy.denvermentalhealthcare.com
Postal Address: Lafayette Adjustment Disorder Therapy, [Address], [City, State, Zip Code]

We are committed to addressing any privacy concerns you may have and ensuring the transparent handling of your personal information.